Booking Terms

These terms apply to all bookings for Santa Claus, Mrs. Claus, the Grinch, and other holiday characters booked through Santa Rent Grinch and our local Hire Santa websites. By making any payment, you agree to these terms.

Reservations

Any payment, whether a deposit or payment in full, reserves your character for the event date and time you requested. Your booking is not confirmed until payment is received.

Balance Due

Any remaining balance must be paid in full at least 48 hours before your event, or in cash to your performer upon arrival if arranged in advance.

Cancellations by the Customer

Payments are non-refundable if you cancel within 14 days of your event. If you cancel more than 14 days before your event, your payment may be applied to a new date or refunded.

Rescheduling

We will do our best to move your booking to a new date or time, subject to availability.

Visit Length and Extra Time

Your visit lasts the amount of time you booked. Delays caused by the host or venue count toward that time. Extra time may be added at our hourly rate if the performer is available.

Travel Fees

Events outside our standard service area may include a travel fee. Any travel fee is quoted before you book.

Cancellations by Us

If we must cancel because of an emergency, illness, or severe weather, you may choose a full refund of all payments or a new date.

Safety

Our performers may end a visit early if conditions become unsafe or inappropriate. Visits ended for this reason are not refunded.

Photos

Guests are welcome to take photos and videos during the visit.

Payment Disputes

If you have any concern about a charge, please contact us first so we can make it right before you contact your card issuer.

Contact

Phone: (800) 297-0414
Email: [email protected]